Exploring the challenge
To address these digital challenges, CLA performed a digital readiness assessment and developed a comprehensive strategic roadmap with five key initiatives:
- Establish a data governance function, forming a cross-functional committee to oversee data policies and the execution of the roadmap.
- Build a data warehouse using Microsoft Fabric, defining the data model and architecture to centralize data management.
- Develop wireframes and dashboards to enhance reporting capabilities for program managers, executive leadership, and governance.
- Implement improvements to the CRM configuration, along with training and education for staff.
- Create a “vice president of data” position to facilitate ongoing data management and governance.
CLA’s comprehensive approach to tailoring and modernizing our finance functions and resolving our data challenges transformed our operations. We’re now a more mature organization with a connected environment, improved data quality, and enhanced reporting capabilities for sustained success.
Achieving results
After completing the digital readiness assessment and working with CLA’s digital team to address data silos, improve data accuracy, and foster a culture of data literacy, MHEC enhanced its decision-making processes and boosted operational efficiency.
With a roadmap to a more connected environment, better data quality and access, enhanced engagement data tracking, and greater reporting capabilities, MHEC is now more effectively positioned to fulfill its mission of fostering strong, equitable postsecondary educational opportunities and outcomes.